Frequently Asked Questions (FAQ)
WHICH IS YOUR BEST HAIR?
This depends on what clients like but as a manufacturer, our best hair would be:
SOUTH INDIAN
CAMBODIAN
GRADE 10A
These 3 are made using our purest hair materials, single donor cuts hence why they can lift to 613. In the hair manufacturing business, we judge hair quality on its bleaching ability. These 3 are for the high end hair sector
Our medium hair qualities would be:
NORTH INDIAN
GRADE 9A
These 2 hair types are usually for the medium end hair business.
Shipping Time and Policy:
*Where Your Order Ships From
Our Raw Indian Hair and Cambodian Hair ship from our factory in India. Our Virgin Hair 9A and 10A ship from our China warehouse. Items marked USA Stock ship from our USA location.
*Shipments from India and China:
Overseas orders are sent with trusted carriers such as DHL, UPS and FedEx.
Most overseas orders, including South Indian hair, arrive in 7 to 10 business days.
North Indian Wavy and Bodywave hair is usually faster: 5 to 7 business days.
Curly hair can take up to 10 business days.
Hand-tied wefts and wigs can take a little longer.
There are tariffs to pay in order to import the hair, so make sure to track your order. Not paying the tariffs will result in the hair being sent back to us causing us heavy shipping fees + tariffs in order to reimport it. We will charge $75 for each order that gets returned back to us
Shipping Costs for International Orders:
International shipping costs are based on the weight of the order.
For orders of 5 pieces or less, the standard shipping fee is $45.
Shipments from USA Location (USA Stock):
USA Stock orders placed before 3 PM Eastern Time ship the same day. Choose your shipping speed at checkout. No tariffs on USA Stock orders.
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USPS Ground (5 to 8 business days): $15 up to 0.5kg, $20 above 0.5kg
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USPS Priority Mail (2 to 3 days): $28 up to 1kg, $40 up to 2.5kg, $50 above 2.5kg
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USPS Express (next day to 2 days, order before 12 PM noon Eastern): $60 up to 1kg, $70 above 1kg
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UPS 3-Day Select (3 business days): $35 up to 0.5kg, $45 above 0.5kg
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UPS 2nd Day Air (2 business days): $45 up to 0.5kg, $65 above 0.5kg
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UPS Overnight (1 business day, order before 2 PM Eastern): $85 up to 1kg, $100 up to 1.5kg
Signature Delivery Requirement:
All orders are subject to signature delivery upon receipt.
Modifications to this requirement cannot be accommodated, therefore, please plan accordingly.
Tracking Information:
Once your order has been shipped, you will receive an email containing tracking details.
You will continue to receive tracking updates until the order has been successfully delivered. If you do not receive tracking information, please contact one of our agents on our website chat or send us an email. Make sure to track the hair as there are tariffs to pay in order to import the hair. Not paying the tariffs will result in the hair being sent back to us causing us heavy shipping fees + tariffs in order to reimport it. We will charge $75 for each order that gets returned back to us
Responsibility for Lost or Stolen Packages:
Once a package is dispatched via carriers such as DHL, UPS, FedEx, or USPS, any loss or theft that may occur after delivery attempts are beyond our control.
Customers are advised to initiate an investigation with the courier in the event of any such issues to seek resolution.
