WHOLESALE CLUB

Frequently Asked Questions (FAQ)

WHICH IS YOUR BEST HAIR?

This depends on what clients like but as a manufacturer, our best hair would be:

SOUTH INDIAN

CAMBODIAN

GRADE 10A

These 3 are made using our purest hair materials, single donor cuts hence why they can lift to 613. In the hair manufacturing business, we judge hair quality on its bleaching ability. These 3 are for the high end hair sector

Our medium hair qualities would be:

NORTH INDIAN

GRADE 9A

These 2 hair types are usually for the medium end hair business.

Shipping Time and Policy:

*Where Your Order Ships From
Our Raw Indian Hair and Cambodian Hair ship from our factory in India. Our Virgin Hair 9A and 10A ship from our China warehouse. Items marked USA Stock ship from our USA location.

*Shipments from India and China:
Overseas orders are sent with trusted carriers such as DHL, UPS and FedEx.
Most overseas orders, including South Indian hair, arrive in 7 to 10 business days.
North Indian Wavy and Bodywave hair is usually faster: 5 to 7 business days.
Curly hair can take up to 10 business days.
Hand-tied wefts and wigs can take a little longer.
There are tariffs to pay in order to import the hair, so make sure to track your order. Not paying the tariffs will result in the hair being sent back to us causing us heavy shipping fees + tariffs in order to reimport it. We will charge $75 for each order that gets returned back to us

Shipping Costs for International Orders:

International shipping costs are based on the weight of the order.
For orders of 5 pieces or less, the standard shipping fee is $45.

Shipments from USA Location (USA Stock):
USA Stock orders placed before 3 PM Eastern Time ship the same day. Choose your shipping speed at checkout. No tariffs on USA Stock orders.

• USPS Ground (5 to 8 business days): $15 up to 0.5kg, $20 above 0.5kg
• USPS Priority Mail (2 to 3 days): $28 up to 1kg, $40 up to 2.5kg, $50 above 2.5kg
• USPS Express (next day to 2 days, order before 12 PM noon Eastern): $60 up to 1kg, $70 above 1kg
• UPS 3-Day Select (3 business days): $35 up to 0.5kg, $45 above 0.5kg
• UPS 2nd Day Air (2 business days): $45 up to 0.5kg, $65 above 0.5kg
• UPS Overnight (1 business day, order before 2 PM Eastern): $85 up to 1kg, $100 up to 1.5kg

Signature Delivery Requirement:
All orders are subject to signature delivery upon receipt.
Modifications to this requirement cannot be accommodated, therefore, please plan accordingly.

Tracking Information:
Once your order has been shipped, you will receive an email containing tracking details.
You will continue to receive tracking updates until the order has been successfully delivered. If you do not receive tracking information, please contact one of our agents on our website chat or send us an email. Make sure to track the hair as there are tariffs to pay in order to import the hair. Not paying the tariffs will result in the hair being sent back to us causing us heavy shipping fees + tariffs in order to reimport it. We will charge $75 for each order that gets returned back to us

Responsibility for Lost or Stolen Packages:
Once a package is dispatched via carriers such as DHL, UPS, FedEx, or USPS, any loss or theft that may occur after delivery attempts are beyond our control.
Customers are advised to initiate an investigation with the courier in the event of any such issues to seek resolution.

Our return policy is pretty straight forward:

When product is received, we allow returns/exchanges for a 14 day period. The hair has to be unmodified and the tags unopened. If we sent the wrong product, we will pay the cost of return shipping and also refund the initial shipping costs.  If we send the correct product but client wishes to return it, client is responsible for shipping fees. (Please note that in this case we will refund the hair cost only and not the initial shipping cost). We will either exchange or refund depending on what is agreed with the client. This return policy is geared to make sure you can purchase worry free. If you do not like the hair, you can return it. 

We do not accept returns on wigs, or on hand tied wefts and genius wefts made in a custom color.

We do not accept any exchange once the hair is worn/installed/colored/bleached.

Once the package is shipped with DHL, UPS, FedEx or USPS, we are not responsible if the package is lost or stolen in front of your door step. You will have to open an investigation with the courrier to get it resolved.

Client is responsible for clearing goods at customs: most countries charge tarrifs which need to be paid by the customer. Shall tarrifs not be paid, package will be returned to us which costs us heavy shipping and reimport charges. These shipping and reimport charges will be billed to the customer or deducted from the refund value shall the customer want a refund ($75 on average restocking fee)